Frequently Asked Questions

Do you have a question for us? It may be answered in the FAQ's below.

If not, feel free to contact us or call 0800 111 780 - we'll be happy to help!

Shipping and Deliveries

What is the price of shipping?

We offer free express shipping New Zealand wide for any orders over $100. If your order is less than $100, there is a flat rate of $20 for shipping. Please see our deliveries page for more information.

How long does delivery take?

We pride ourselves in getting your test and tag equipment to you as fast as possible. You can expect to receive your goods within 1-3 business days. If you've ordered before 12:00pm Mon-Fri - your goods will be shipped that very same day. Please see our deliveries page for more information for each state.

Where is my order?

You can track your order anytime by using the tracking number that was provided on your confirmation email. If you think there might be an issue, please contact us.

Returns

Can I return an order?

Yes, you certainly can! We offer a 100% money back guarantee on everything we sell. If you're not completely satisfied with your product, please return it within 7 days of receiving your item and we'll refund your purchase in full. See our returns page for more information.

Payment Information

What payment options do you offer?

Customers can pay by either Direct Deposit or Credit Card - we accept Visa, Mastercard and American Express. If buying from our website, we use eWay as our secure payment gateway, which guarantees the highest form of security for credit card payments.

Company Information

You offer Lifetime Tech Support - what does this mean?

Any purchase you make from Appliance Testing Supplies comes with Lifetime Tech Support, meaning you can access expert advice whenever you need. We guarantee help is always available to our customers. Call anytime during office hours to speak to a professional, or you can sign up to our email newsletter, to stay informed any industry trends and changes.

 

Where is Appliance Testing Supplies based?

Appliance Testing Supplies is an Australian and New Zealand company that has offices in Auckland, Melbourne and Perth.

Can I visit your store in person?

Absolutely! We have a dedicated team of experts at our showroom in Auckland that's specifically designed for technical support, learning how to use a tester and for general help choosing the right test and tag machine.